Servicing & Repair
Knowledgeable and helpful staff
Excellent service with quick turnaround times
Wide range of electric bikes and accessories
I am well happy with the result and the people are fantastic I be coming back
I found Tom of Virtue Electric Bikes very helpful & knowledgeable. He booked me in for a service after discussing what needed doing and after I had delivered the bike to the shop in Woodbridge he sent me a breakdown of what was needed and ordered the parts. His mechanic Euan telephoned me with question about the brakes and in less than 4 days it is ready for collection! Excellent service- highly recommended. Peter Ford ( Felixstowe)
Tom and Ben are always helpful
We took our grandson's bike in for a service and were impressed with the friendliness and range of electric bikes they stocked. They do service and repair non- electric bikes and we were impressed by their friendliness and can-do attitude. You can book the service on line which we did. On taking the bike in (they will collect for a small extra charge) we were told the bike would be ready later that day and it was. We received a text to say the bike was ready for collection. The charge for the service was as advertised on their website.
Excellent
Knowledgeable, helpful, skilled and friendly. Great service
Excellent E-Bike shop with a very good website detailing all of the service/repair pricing and booking procedure. Really friendly staff who will keep you informed of the progress made of your service/repair. 10/10
I purchased a helmet which was missing a part. Despite the difficulty of the UK importer having recently changed Ben from Virtue was persistent and eventually managed to get the new suppliers to send on the part. First class service.
We were looking for some foldable electric bikes for a sailing trip. We visited the store on several occasions and received great advice. Clearly knew their products well. They were never pushy and helped us choose the most appropriate bikes for our needs. Great to have a test ride and the differences between machines explained as well as experienced. We had time to go away and think things over before returning a few weeks later to finalise our purchases. Very happy with our bikes and the associated equipment I would confidently recommend their service if you are looking for any type of electric bike.
Friendly, knowledgeable and efficient staff. E bike service was great value for money. Kept up to date throughout. Highly recommended and will certainly use them again.
Virtue of Woodbridge. Firstly as a busy chap, because this Shop is on the main thoroughfare Woodbridge you can drive right to the front door to drop off and collect -Massive help. Walking or cycling there too is very easy. The Guys- Lovely chaps, very knowledgeable, approachable, professional and very good value for money. They have a modern cool looking store with bikes to try (or hire I believe), and I was able to communicate by any method - Phone WhatsApp etc. I am recommending them here and will to anyone with and push bike / ev bike needs. Wouldn't hesitate to go back there. Many thanks, JL
I recently purchased an ebike from virtue and it's been a fantastic experience! The staff were really helpful and the bike itself is amazing Highly recommend this place for anyone looking for a great bike
I recently had the pleasure of visiting Virtue Electric Bikes to fix a puncture in my el. unicycle, and I must say that I was thoroughly impressed with their service. Euan and Ben who assisted me were incredibly knowledgeable and friendly throughout the entire process. They went above and beyond to ensure that my needs were met, and their approach was absolutely amazing. Not only did they provide quick and excellent service, but they also took the time to educate me on how to prevent future punctures from occurring. I would highly recommend Virtue Electric Bikes to anyone in need of electric bike repair services. Thank you Euan and Ben for your help!
Great shop, great staff, really knowledgeable. They couldn't do enough to help me. Really good choice of bikes.
I have become a difficult customer for Virtue Bikes and they have dealt with my problems with humour and efficiency. I can’t recommend them enough!
Hired a pair of ebikes for the day. Total novices. Wanted to compare with a gentle bike ride to local pub lunch and back. Easy online booking. Great shop service and advice. Bikes were amazing. Comfortable and easy to use. We planned a little trip to walderingfield but with the added power and speed, we explored Felixstowe and old Felixstowe and back. Over 40 miles! Plenty of charge to help with hills. A lovely day out. Thank you.
Top class service, previously had my Ebike serviced elsewhere, These guys done my service and the correct software update which everyone else struggled to do. These guys actually know their bikes. I will be using you from now on.
We found them very helpful and would recommend them.
I have recently purchased my first electric bike from here and it was done over the phone I found that the staff/owner was more than helpful with any questions that I had Therefore I am more than happy with my bike and the service I received Would highly recommend giving them a look or phone call
What a great bicycle shop! Wide range of products to choose from, extremely friendly, knowledgeable and helpful staff!
The shop also does bike repairs, and we took our (non-electric) bike here for repair. Ben could not have been more helpful and went over and above in getting us back on the road. I would heartily recommend Ben for any bike repair work, and will be using him in future.
We made a fantastic trip in the surrounding area with two electric bikes!
(Translated by Google) Rented a few e-bikes yesterday, the store closes at 5 p.m., but no problem returning the bikes the next day. The owner also helped me fix the tire of my Brompton for free. Super E-bikes, super nice, super service. Recommended 👍🚲 (Original) Gisteren paar e-bikes gehuurd, winkel sluit om 17.00 , maar geen enkel probleem om de fietsen de volgende dag te retourneren. Tevens heeft de eigenaar mij gratis geholpen de band van mijn Brompton te plakken.Super E-bikes, Super aardig, super service. Aanrader 👍🚲
We rented 2 e-bikes to cycle in the surrounding of Woodbridge. We really enjoyed it. The e-bikes were fantastic and made the trip really pleasant. The people in the shop are very friendly and helpful. Henriette
Brilliant service lovely bike shop